Support
Answers to common questions. Didn’t find yours? Write to us — we reply within a day.
How do I meet a friend?
Open the game next to each other and tap “Meetup” — or tap your friend’s pet peeking into your scene. On iPhone, Bluetooth and Wi-Fi need to be on; on Android, Bluetooth (the game asks for permission at your first meetup). No internet required, and iPhones and Android phones can meet each other.
I got a new phone. How do I get my pet back?
On iPhone, the game keeps a backup in your iCloud: sign in with the same Apple ID on the new phone and install Wumbi — on first launch it offers to restore your pet. On Android, your pet goes into your phone’s backup in your Google Account, if backup is on: sign in to the same Google Account on the new phone and install Wumbi (or restore your data while setting up the phone) — your pet comes back on its own. A pet can’t be moved from iPhone to Android or back. Online friends come back with the account key: on Android it travels in the same backup, on iPhone in the backup of the iPhone itself. If the key didn’t move over, invite your friends again.
My pet is asleep and isn’t growing.
If you’re away for more than two days, your pet falls asleep and waits: it doesn’t get hungry or sick, and it only grows up with you. Visit it and it wakes up.
How do I block or report a player?
At a meetup, use the “…” menu at the top; on the scene, long-press the neighbor; for an online friend, use their menu on the Friends screen. A blocked player won’t appear nearby again and can’t be your online friend. We review every report within a day.
What are online friends?
Friendship between meetups: friends see each other’s pets. A grown-up turns it on — on the Friends screen, in the Online friends section (the game asks a question for grown-ups). You can become friends at a meetup nearby or with a one-time invite link — send it only to people you know. There is no chat. In the same place you can turn online friends off and erase the account.
How do I change the language?
In the game: Settings › Language. It changes right away, no restart.